Overview
Schedly is designed to cater to a global audience by offering robust multi-language support. This feature allows you to configure language preferences to communicate with customers worldwide effectively. Whether your business operates in multilingual regions or serves international clients, setting up multi-language support ensures better accessibility and engagement.
Prerequisites
- You must have an Admin role in Schedly to configure language settings.
- Ensure you are on the Pro Plan or higher, as some language settings require advanced customization available in these plans.
Step-by-Step Instructions
Enabling Multi-Language Support
- Log in to your Schedly account as an Admin.
- Navigate to Settings in the main menu.
- Select Localization from the sidebar.
- Under Language Options, click Enable Multi-Language Support.
- Choose the desired languages from the provided list, including Spanish, French, German, Chinese, Japanese, and more.
- Click the Save button to apply changes.
Customizing Language Preferences
- Within the Localization settings, select Language Preferences.
- Set the default language for your events by selecting from the drop-down menu.
- Customize event descriptions and confirmations in selected languages by clicking on the Edit button next to each language.
- Preview each language setup by clicking the Preview button at the bottom of the page.
Handling Customer Communications
- Go to the Communications tab under Settings.
- Click on Email Templates.
- Customize email templates for different languages by selecting the language and clicking Edit.
- Use the Language Variables feature to ensure dynamic language inclusion in emails.
- Press Save & Exit once customization is complete.
Key Details & Limits
- Supported languages include English, Spanish, French, German, Chinese, and Japanese.
- Requires Pro Plan or higher to access certain language customization features.
- There is no limit to the number of languages you can enable.
- Language previews are available to ensure text accuracy before publishing.
Frequently Asked Questions
- What languages are supported by Schedly?
- Supported languages include English, Spanish, French, German, Chinese, and Japanese.
- Can I set different languages for different event types?
- Yes, each event type can have its specific language setting.
- How do I ensure my emails are sent in the customer's preferred language?
- Customize each email template for available languages under Email Templates in Communications.
- Is there a cost associated with enabling additional languages?
- No additional cost, but you need the Pro Plan or higher for full customization options.
- Can customers change their language preferences?
- Customers can select their preferred language on the booking page if multi-language support is enabled.
Troubleshooting
- Language settings not saving: Verify you have admin permissions and are on the appropriate plan tier.
- Emails not displaying correctly in selected language: Check the email template for language-specific errors and confirm all language variables are correctly set.
Related Topics
- Customizing Email Templates in Schedly: Learn how to tailor your communications using Schedly's email customization features.
- Managing Customer Bookings: Find out how to handle bookings efficiently with Schedly's management tools.
- Understanding Pro Plan Features: Discover all the additional capabilities available with Schedly's Pro Plan.