Overview
Schedly is a powerful platform for managing appointments and events, providing businesses with tailored scheduling solutions. An empty booking page can hinder customer bookings, leading to missed opportunities. This guide helps troubleshoot such issues by checking schedules, settings, and configurations within Schedly.
Prerequisites
To troubleshoot booking page availability, ensure you have admin permission to access event settings and calendar details within Schedly.
Step-by-Step Instructions
1. Verify Availability Schedules and Date Overrides
- Navigate to Schedly Services and select Event Types.
- Click on the specific event type you want to check.
- Review the schedule to ensure times are correctly added.
- Check for any Date Overrides that might be hiding availability.
2. Evaluate Minimum Notice and Future Booking Limits
- Within the Event Types settings, locate the Minimum Notice field.
- Adjust the minimum notice period if it is too restrictive (e.g., changing from 48 hours to 24 hours may open more slots).
- Check the Future Booking Limit to ensure it allows bookings within your desired timeframe.
3. Check for Calendar Sync Conflicts
- Go to your Schedly account settings and check the linked calendar integrations.
- Ensure there are no events blocking all slots on your connected calendars.
- Resolve any conflicts by adjusting the events or disabling calendar sync temporarily.
4. Confirm Event Type Visibility and Confirmation Settings
- Access Schedly Services and click Event Types.
- Ensure the event type is not marked as "Hidden."
- Check the Requires Confirmation setting—disabling it might open up more slots, depending on your setup.
5. Verify Timezone Configuration
- Go to your account Settings and check the timezone settings.
- Ensure the timezone matches the desired booking region.
- Adjust if necessary, as an incorrect timezone can hide available slots from viewers.
6. Test as an External Visitor
- Open an incognito window in your browser.
- Visit your booking page as an external user might.
- Confirm that changes made reflect as expected with available slots.
Key Details & Limits
- Minimum notice can range from 1 to 48 hours.
- Future bookings can be limited up to 12 months.
- Schedly integrates with Google Calendar and Outlook; ensure correct sync settings.
- Hidden event types won't appear on external booking pages.
Frequently Asked Questions
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Why can't I see available times on my booking page?
- Availability might be hidden due to incorrect schedule settings, visibility configurations, or calendar conflicts. Check each area thoroughly.
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How do I change timezone settings?
- Navigate to your account Settings, and select the correct timezone to ensure accurate slot display.
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What does 'Requires Confirmation' do?
- It helps control overbooking by requiring manual confirmation of bookings, but disabling it can allow automatic acceptance of all bookings, which might open up more slots.
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Why does testing as an external user matter?
- Viewing your booking page externally ensures that public users see the intended availability, unaffected by cached or personalized settings.
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What happens if I disable calendar sync?
- Temporarily disconnecting a calendar can resolve conflicts but might require manual availability management during the disconnection.
Troubleshooting
Problem: All slots are grayed out.
- Fix: Adjust event or calendar sync settings for open availability.
Problem: Timezone differences lead to hidden slots.
- Fix: Correct timezone settings in your account under Settings.
Problem: Events are not showing up even when enabled.
- Fix: Ensure the event type is not marked as "Hidden" under Event Types.
Related Topics
- Configuring Event Types Effectively: Learn how to set up event types for maximum availability.
- Managing Calendar Integrations: Understand how to sync and resolve conflicts with external calendars.
- Using Schedly’s Insights for Better Scheduling: Explore analytics to optimize your event offerings.