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Troubleshooting

Erik Wetzel
By Erik Wetzel
• 7 articles

Troubleshooting Video Conferencing Issues in Schedly

Overview Video conferencing is a critical component of modern collaboration, integral for virtual meetings and events in Schedly. Users hosting webinars, team meetings, or virtual appointments via Schedly rely on seamless video and audio quality to ensure effective communication. This guide offers solutions to common video conferencing issues by utilizing Schedly’s features and settings. Prerequisites - Ensure you are logged into your Schedly account with either Admin or Member role privileges. - Verify your organization subscribes to at least the Pro Plan, which supports team management features. - Confirm your web browser or app is updated to the latest version for optimal performance. Step-by-Step Instructions Identify Connection Problems 1. Log in to Schedly on your browser. 2. Navigate to the Insights section using the main navigation menu. 3. Review any recent activities to determine if network disruptions correspond with the timing of your video conferencing issues. 4. Open your network settings and run a speed test to ensure your internet connection is stable and meets the minimum requirements. Resolve Issues with Audio and Video Quality 1. Navigate to the Settings section and check under Organization > [Your Organization Name] > Members to verify that participants are using supported devices. 2. Ensure all users have adequate bandwidth: recommend at least 1.5 Mbps for video calls. 3. Have all participants confirm their devices are equipped with properly working cameras and microphones by checking their device settings. Common Errors and Solutions - Error Code 1001 - Connection Timeout: Ensure your network is stable and try reconnecting to your video call. - Echo or Feedback during Conferencing: Ask participants to use headsets if possible, and confirm no participant has multiple microphone inputs active. - Video Not Displaying Properly: Refresh your browser and check under Browser Settings to ensure both camera and microphone permissions are enabled for Schedly. Ensure Compatibility with Integrated Apps 1. Confirm integration settings are active: Go to Settings > Integrations. 2. Verify the status of external apps like Google Calendar or Microsoft Teams within your integration settings. 3. Reauthorize the app access if integrations appear disconnected or malfunctioning. Update Software and Browsers for Optimal Performance 1. If you experience lag or slow performance, first clear your browser’s cache and cookies. 2. Visit the software provider’s site (e.g., Chrome, Firefox) to ensure your browser is updated. 3. For app users, check mobile app stores for any updates to the Schedly application. Key Details & Limits - Supported Browsers: Chrome, Firefox, Safari, and Edge. - Recommended Bandwidth: Minimum 1.5 Mbps for stable video conferencing. - Integration Requirement: Pro Plan and above for certain app integrations. Frequently Asked Questions 1. What can I do if my connection keeps dropping? - Ensure your network is stable and switch to a wired connection if possible. 2. Why is there an echo during my video calls? - Use a headset and check that no other microphones are enabled on your device. 3. How can I check for browser updates? - Access your browser settings and look for updates under the “About” section. 4. What should I do if my video won’t start? - Check if your browser or app has permissions enabled for your camera. 5. Is it necessary to have a Pro Plan for video conferencing features? - Yes, the Pro Plan provides access to video conferencing and related integrations. Troubleshooting - Video Fails to Load: Solution: Close other applications that may interfere with the video conferencing tool and restart your browser. - Poor Audio Quality: Solution: Check device audio levels and settings to ensure the correct microphone is selected. - Disconnected Integrations: Solution: Reauthorize access and update credentials in the Integration settings. Related Topics - How to Set Up Event Types in Schedly: Learn how to configure event types for diverse scheduling needs. - Managing Team Members in Schedly: A guide on adding, removing, and managing team roles and permissions. - Optimizing Insights for Better Event Management: Tips on using Schedly's Insights feature to improve event planning and execution.

Last updated on Jun 23, 2026

Advanced Troubleshooting for SAML/OIDC Integration in Schedly

Overview SAML (Security Assertion Markup Language) and OIDC (OpenID Connect) are authentication protocols that allow secure single sign-on (SSO) to services like Schedly. These protocols streamline user access and enhance security by using a single set of credentials across multiple applications. This article will help you troubleshoot common SSO integration issues, ensuring your Schedly experience remains smooth and secure. Prerequisites - Ensure you have administrative access to Schedly and your identity provider's control panel for SAML/OIDC configurations. - Verify that your organization's SAML/OIDC protocols are set up to communicate with Schedly for single sign-on. Step-by-Step Instructions Identify Common SSO Configuration Issues 1. Confirm Domain Verification: Ensure that your organization's domain is correctly verified within Schedly settings, as any discrepancy can cause authentication failures. 2. Check SAML Assertions and OIDC Claims: Verify that the SAML assertions or OIDC claims being sent from your identity provider are correct and map accurately to Schedly's expectations. - Ensure the 'NameID' and 'Subject' claims are set correctly to match the email addresses used in Schedly. Check Integration Settings for Errors 1. Navigate to Schedly Developer Tools: Access the API & Developer Tools section by clicking on Schedly Services from the main navigation. 2. Review Configuration Details: In the SSO settings, examine the integration details to ensure all fields such as Metadata URLs, Entity ID, and ACS (Assertion Consumer Service) URL are correctly entered. 3. Verify Certificate Details: Check that any X.509 certificates uploaded to Schedly match those provided by your identity provider. Steps to Reconnect Your SAML/OIDC Service 1. Remove Current Integration: If the setup is incorrect, navigate to your SAML/OIDC settings in Schedly and remove the existing configuration by clicking the corresponding Remove Integration button. 2. Reconfigure SSO Settings: Re-enter all required information, ensuring correct URLs and fields are used, and deploy any necessary certificates. 3. Perform a Test Sign-In: Once reconfigured, attempt to log in using the Sign in with SAML/OIDC option on the Schedly login page to confirm the setup is successful. Key Details & Limits - Supported Protocols: Only SAML and OIDC are supported for SSO integrations. - Certificate Requirements: X.509 certificates must be correctly uploaded and valid for encryption purposes. - Error Logs: Access error logs from the Developer Tools section in Schedly for detailed debugging information. Frequently Asked Questions 1. What causes SSO login failures in Schedly? - Common causes include incorrect domain verification, misconfigured identity provider settings, and invalid certificates. 2. How can I verify my domain in Schedly? - Navigate to domain settings within Schedly, and follow the instructions for domain verification using DNS records. 3. Why do I get certificate errors? - Ensure that the uploaded X.509 certificates match those issued by your identity provider and are not expired. 4. Can I use SAML and OIDC simultaneously? - While both can be set up, only one protocol should be active per organization to avoid conflicts. 5. What should I do if I can’t log in after SSO setup? - Recheck all integration details, confirm with your identity provider that the SAML assertions/claims are correct, and perform a reconnect as needed. Troubleshooting - SSO Login Redirects to Error Page: - Verify that the ACS URL configured in Schedly matches the identity provider's settings exactly. - Invalid Credentials Error: - Ensure that the credentials (e.g., 'NameID') provided by your identity provider are correctly mapping to Schedly user accounts. - Token Expiration Errors: - Check token lifetime settings in your identity provider and adjust as needed to prevent token timeouts. Related Topics - Getting Started with Schedly API: Learn how to utilize the Schedly API for custom integrations. - Configuring Secure Login Methods: Understand how to set up and manage secure login options in Schedly. - Schedly Dashboard Features: Discover the capabilities and tools available on your Schedly dashboard.

Last updated on Jun 23, 2026

Resolving Email Notification Delivery Issues in Schedly

Overview In Schedly, email notifications are crucial for keeping users informed about scheduling changes, appointment confirmations, and other important updates. When notifications don't send as expected, it can disrupt communication and planning. This guide helps administrators troubleshoot and resolve common issues related to email notification delivery. Prerequisites - You must be an Admin in your Schedly organization to access the settings required for these steps. - Ensure you have access to the administrative email account associated with your Schedly account for testing purposes. Step-by-Step Instructions 1. Verify Notification Settings in the Admin Panel 1. Log in to your Schedly account. 2. Navigate to Settings from the main navigation menu. 3. Select Organizations and choose your organization name. 4. Under Settings, ensure that all notification settings are correctly configured to allow email notifications. 2. Check for Blocked Email Addresses 1. Within the Organizations section, navigate to Members. 2. Use the "Filter" button to search for any members whose email addresses might be blocked or marked for non-delivery. 3. Correct any incorrect email addresses or remove members from blocklists directly within this interface. 3. Examine Server Logs for Email Errors 1. Access your email server's logs through the administrator portal (this step varies by email provider; consult your provider's documentation if needed). 2. Look for logs related to email delivery failures, such as bounced notifications. 3. Identify specific errors or rejection reasons tied to Schedly's emails to address configuration issues. 4. Test Notifications with Different Scenarios 1. Return to Schedly Services from the main navigation menu and select Event Types. 2. Create a test event type and ensure the "Requires confirmation" option is checked. 3. Book a test service under this event to trigger email notifications. 4. Monitor whether you receive these email notifications promptly. 5. Contact Support for Unresolved Issues For issues persisting despite these steps, consider consulting additional troubleshooting resources within Schedly's help center or reaching out to your IT department to examine broader email infrastructure issues. Key Details & Limits - Email notifications require correctly configured settings in the Organizations area under Settings. - Ensure team member emails are valid and not on any blocklists within your organization. - Notification failures may be found in email server logs, which require access to your email provider's administrative tools. - Testing can be done without impacting actual services by setting relevant options in Event Types. Frequently Asked Questions 1. Why aren’t my email notifications sending? - Check your notification settings and verify that emails aren't blocked. 2. How do I know if an email address is blocked? - Use the "Filter" option in Members to identify and manage any blocked emails. 3. What are common email error codes to look for in logs? - Look for SMTP error codes like 550 or DNS issues such as 554, indicating blocked or invalid addresses. 4. Can I send test notifications without affecting actual bookings? - Yes, create a test event type to trigger notifications without influencing real bookings. 5. Does Schedly have direct email server logs? - No, you must access logs through your email provider's server administration. Troubleshooting - Problem: Notifications are not sending despite correct settings. - Solution: Check if the recipient's email server is rejecting emails or if an internal setting is incorrect. - Problem: Test notifications work, but real notifications don't. - Solution: Ensure the real events mimic test settings and the email addresses are not on send blocklists. Related Topics - Configuring Event Types in Schedly: Learn how to set up and manage various events in Schedly. - Managing Organization Members: Understand how to oversee member roles and email permissions efficiently. - Insights Overview: Discover how to analyze and leverage booking data for better event management. - Understanding Schedly Plans and Features: Get to know the features available in different Schedly pricing plans.

Last updated on Jul 07, 2026

Managing and Restoring Deleted Events in Schedly: A Complete Guide

Overview Schedly's comprehensive scheduling and event management platform allows users to manage and recover deleted events efficiently. Accidental deletions can disrupt planning and schedules, but Schedly provides a user-friendly method to recover those events seamlessly. This guide covers locating deleted events, restoring them, understanding common mistakes that lead to deletions, and implementing preventative measures. Prerequisites - Access to a Schedly account with appropriate permissions to view and manage events. - Knowledge of your organizational hierarchy if restoring events requires specific access levels. Step-by-Step Instructions Locating Deleted Events 1. Access the Trash Bin: Log in to Schedly and navigate to the main dashboard. Look for the Trash Bin icon located in the top-right corner of the event management section. 2. Open the Archive: Click the Trash Bin to open the Archive list where all deleted events are stored. Trash Bin Location Restoring Events 1. View Archived Events: In the Archive, browse the list of deleted events. You can sort them by date, name, or type using the filter options available. 2. Select the Event: Click on the event you wish to restore. Ensure you verify the event details to confirm you are selecting the correct one. 3. Restore the Event: Click the Restore button to return the event to the active schedule. The event will now reappear in your main event list. Restoring an Event Key Details & Limits - Retention Period: Deleted events are kept in the Trash Bin for up to 30 days. - Plan-Specific Limitations: All pricing plans, including Basic, Pro, and Enterprise, support event restoration. - Visibility: Only admins and members with event management permissions in your organization can access the Trash Bin and restore events. Frequently Asked Questions 1. How long do events stay in the Trash Bin? - Deleted events remain in the Trash Bin for 30 days before permanent deletion. 2. Can any user restore deleted events? - No, only users with sufficient permissions, such as admins, can restore events. 3. What if I restore the wrong event? - You can delete it again if restored in error, but ensure you're reviewing event details before restoration. 4. Are restored events immediately active? - Yes, once restored, events go back into the active schedule. 5. Can I prevent events from accidental deletion? - Yes, consider setting up required confirmations for critical events under Event Types to ensure awareness before making deletions. Troubleshooting - Trash Bin Not Visible: Ensure you are logged in with an account that has the appropriate permission level to access and manage events. - Cannot Restore Events: Double-check your permissions and that your account plan supports event management features. Related Topics - Configuring Event Types: Learn how to customize event types to suit your scheduling needs. - Setting Event Confirmations: Ensure events are confirmed before finalizing to prevent accidental deletions. - Using Schedly Insights: Analyze your schedule using insights for better management. - User Permissions in Schedly: Understand the permissions required for different task executions in Schedly.

Last updated on Jul 07, 2026

Resolving Empty Booking Pages on Schedly

Overview Schedly is a powerful platform for managing appointments and events, providing businesses with tailored scheduling solutions. An empty booking page can hinder customer bookings, leading to missed opportunities. This guide helps troubleshoot such issues by checking schedules, settings, and configurations within Schedly. Prerequisites To troubleshoot booking page availability, ensure you have admin permission to access event settings and calendar details within Schedly. Step-by-Step Instructions 1. Verify Availability Schedules and Date Overrides 1. Navigate to Schedly Services and select Event Types. 2. Click on the specific event type you want to check. 3. Review the schedule to ensure times are correctly added. 4. Check for any Date Overrides that might be hiding availability. 2. Evaluate Minimum Notice and Future Booking Limits 1. Within the Event Types settings, locate the Minimum Notice field. 2. Adjust the minimum notice period if it is too restrictive (e.g., changing from 48 hours to 24 hours may open more slots). 3. Check the Future Booking Limit to ensure it allows bookings within your desired timeframe. 3. Check for Calendar Sync Conflicts 1. Go to your Schedly account settings and check the linked calendar integrations. 2. Ensure there are no events blocking all slots on your connected calendars. 3. Resolve any conflicts by adjusting the events or disabling calendar sync temporarily. 4. Confirm Event Type Visibility and Confirmation Settings 1. Access Schedly Services and click Event Types. 2. Ensure the event type is not marked as "Hidden." 3. Check the Requires Confirmation setting—disabling it might open up more slots, depending on your setup. 5. Verify Timezone Configuration 1. Go to your account Settings and check the timezone settings. 2. Ensure the timezone matches the desired booking region. 3. Adjust if necessary, as an incorrect timezone can hide available slots from viewers. 6. Test as an External Visitor 1. Open an incognito window in your browser. 2. Visit your booking page as an external user might. 3. Confirm that changes made reflect as expected with available slots. Check Availability Key Details & Limits - Minimum notice can range from 1 to 48 hours. - Future bookings can be limited up to 12 months. - Schedly integrates with Google Calendar and Outlook; ensure correct sync settings. - Hidden event types won't appear on external booking pages. Frequently Asked Questions 1. Why can't I see available times on my booking page? - Availability might be hidden due to incorrect schedule settings, visibility configurations, or calendar conflicts. Check each area thoroughly. 2. How do I change timezone settings? - Navigate to your account Settings, and select the correct timezone to ensure accurate slot display. 3. What does 'Requires Confirmation' do? - It helps control overbooking by requiring manual confirmation of bookings, but disabling it can allow automatic acceptance of all bookings, which might open up more slots. 4. Why does testing as an external user matter? - Viewing your booking page externally ensures that public users see the intended availability, unaffected by cached or personalized settings. 5. What happens if I disable calendar sync? - Temporarily disconnecting a calendar can resolve conflicts but might require manual availability management during the disconnection. Troubleshooting Problem: All slots are grayed out. - Fix: Adjust event or calendar sync settings for open availability. Problem: Timezone differences lead to hidden slots. - Fix: Correct timezone settings in your account under Settings. Problem: Events are not showing up even when enabled. - Fix: Ensure the event type is not marked as "Hidden" under Event Types. Related Topics - Configuring Event Types Effectively: Learn how to set up event types for maximum availability. - Managing Calendar Integrations: Understand how to sync and resolve conflicts with external calendars. - Using Schedly’s Insights for Better Scheduling: Explore analytics to optimize your event offerings.

Last updated on Jul 07, 2026

Troubleshooting SAML/OIDC Integration Issues in Schedly

Overview Integrating SAML/OIDC for Single Sign-On (SSO) in Schedly facilitates secure and seamless user authentication, leveraging your organization's existing identity provider protocols. Common challenges during integration include authentication errors and SSO connectivity issues, which can affect user access to the Schedly platform. This article provides a systematic approach to diagnosing and resolving these issues. Prerequisites - Ensure your organization supports SAML/OIDC protocols. - Have administrative rights to manage SSO settings within your identity provider. - Access to Schedly's API & Developer Tools from the overview section. Step-by-Step Instructions Identifying the Issue 1. Log in to Schedly using one of the secure methods provided. 2. Navigate to the API & Developer Tools section. 3. Access Single Sign-On Settings and review the configurations. Troubleshooting Checklist 1. Verify Identity Provider Settings: - Confirm that all necessary fields in your identity provider's settings match the configurations in Schedly, such as metadata URLs, entity IDs, and certificates. 2. Check SAML/OIDC Credentials: - Ensure the client ID, client secret, or SAML certificates are correctly entered. 3. Synchronize System Clocks: - Make sure the server clocks of both Schedly and the identity provider are perfectly synchronized to prevent token expiration issues. Resolving Authentication Errors 1. Reconfigure SAML/OIDC Details: - Click Settings > Single Sign-On. - Double-check and update all fields including the SSO URL and Binding Type. 2. Testing Authentication Pathways: - Go to the Schedly login page, select Sign in with SAML/OIDC and attempt to log in. Debugging SSO Connectivity 1. Access Audit Logs: - From the API & Developer Tools, locate the Audit Logs section to review detailed logs of authentication attempts and errors. - Look for common error codes like 401 (Unauthorized) or 403 (Forbidden). 2. Review Network Connectivity: - Ensure there are no firewall rules or network policies blocking requests between Schedly and your identity provider. Accessing Integration Logs 1. Visit the API & Developer Tools section in Schedly. 2. Click on Integration Logs for an in-depth view of any issues related to SAML/OIDC execution. Key Details & Limits - Maximum authentication token expiry is 24 hours. - SAML/OIDC is supported on all Schedly plans. - Log access requires administrator permissions in Schedly. Frequently Asked Questions 1. What if the "Sign in with SAML/OIDC" button isn't working? - Verify the button setup in Schedly matches your identity provider configurations. 2. Can I change the identity provider without resetting configurations? - No, changing providers involves updating all related credentials and URLs. 3. Why am I receiving a "403 Forbidden" error? - Check your identity provider permissions to ensure Schedly is whitelisted. 4. How can I test SAML/OIDC integration before rolling it out? - Use a test account to verify all login flows work correctly before full deployment. 5. What happens if my SAML certificate expires? - Renew the certificate with your identity provider and update it in Schedly immediately. Troubleshooting - SSO Login Fails Despite Correct Credentials: - Revisit the identity provider setup and ensure all IDs and secrets are set correctly. - Unable to Access Integration Logs: - Confirm you have the necessary admin rights in Schedly to view these logs. Related Topics - How to Configure SAML/OIDC in Schedly: Step-by-step setup guide. - Using API & Developer Tools in Schedly: Overview and capabilities. - Understanding Schedly's Security Features: Key security aspects to consider. - Managing User Permissions in Schedly: Assigning and managing user access.

Last updated on Jul 07, 2026

Troubleshooting Event Overbooking Issues

Overview Event overbooking can disrupt smooth operations, leading to dissatisfied customers and logistical headaches. Schedly, as a powerful event management platform, provides tools to manage event capacities effectively. By understanding common causes of overbooking and utilizing Schedly's Event Types and Service Booking features, you can prevent and resolve these issues efficiently. Prerequisites - Admin access required: You must have admin privileges to make changes to event settings and bookings. - Pro Plan recommended: For advanced features like insights and team management that facilitate thorough troubleshooting. Step-by-Step Instructions Identify Common Causes of Overbooking 1. Navigate to Insights by clicking the Insights button on the main navigation menu. Review event patterns and attendee counts to identify spikes or discrepancies in bookings. 2. Go to Schedly Services and click on Event Types. Ensure that each event type has the correct number of seats specified. If any limits are exceeded, adjust as necessary. - Note: When creating or editing an event, specify the number of attendees in the "seats" field. Check Event Setup for Issues 1. Access Event Types by navigating to Schedly Services. Click on each event to review the setup. 2. Ensure the "Hidden" option is not mistakenly enabled, which might cause incorrect reporting of overbooking. 3. Verify the "Requires confirmation" option is checked for events that should not auto-book without confirmation. Adjust Booking Settings 1. In the Event Types section, click on any specific event type to edit. 2. Check the current settings for each event, especially the "seats" field, to ensure the capacity aligns with your space limits and service capabilities. 3. Click the blue Save button after making any changes to update the event settings. Utilize Preventative Measures 1. Regularly check event capabilities under Insights to analyze trends and adapt event sizes accordingly. 2. Create overflow events by navigating to Schedly Services, then New Event Type to handle unexpected demand without overbooking. 3. Monitor team schedules by viewing schedules in the Teams section, ensuring adequate staff is available for event execution. Contacting Support for Help While direct support should be a last resort, admins on the Enterprise Plan can access priority support for complex issues. Key Details & Limits - Basic Plan: Limited to 10 team members, basic event types, and service bookings. - Pro Plan: Limited to 50 team members, includes insights and team management. - Enterprise Plan: Unlimited team members, custom integrations, priority support. - Event Duration: Events can last between 15 and 120 minutes. - Export Formats: Insight data exports in CSV and PDF formats. Frequently Asked Questions 1. How do I update an event type's capacity? - Navigate to Schedly Services, select Event Types, click to edit, and adjust the "seats" field. 2. Can I hide an event from booking? - Yes, select the "Hidden" option when editing the event type. 3. How can I ensure events require confirmation before booking? - Select the "Requires confirmation" option when creating or editing an event. 4. What should I monitor to prevent overbooking? - Regularly review the Insights data and adjust event capacities accordingly. 5. Can I set a default number of seats for all events? - No, each event type's seats need to be specified individually based on capacity and requirements. Troubleshooting Event continues to overbook beyond capacity: Ensure that event types' "seats" limits in the Schedly Services section are correctly set and saved. Confirmation emails not sending: Check under Settings > Notifications to ensure email confirmations are enabled and correctly configured. Related Topics - Setting Up Event Notifications: Learn how to configure email notifications for event confirmations and reminders. - Understanding Insights for Better Event Management: Utilize the insights feature to analyze and optimize your event scheduling. - Managing Team Member Roles: How to add or change roles for team members to streamline team management and event execution.

Last updated on Jul 07, 2026